ASSESSMENT

“SAL & Associates delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

OUR SERVICES

SAL & Associates

Business Consulting

PLANNING

IMPLEMENT

SEASONED PROS

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET.

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

TESTIMONIALS

Once we have executive buy-in, we oversee the implementation process from start to finish.

We identify technology, training, and processes to take your service team to the next level.

SAL & Associates uses surveys, interviews, and observation to conduct a comprehensive service audit.

SAL & Associates monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

EFFICIENCIES

On-site audits
Service benchmarking
Fresh Start training
Call center outsourcing
KPI measurement
Legal compliance